Return and Refund Policy

This Return and Refund Policy applies to all diary products including leather diaries, cardboard diaries, and other handmade or crafted diary items.

1. Eligibility for Return

• Returns are accepted only if the product is received in a damaged, defective, or incorrect condition.
• To be eligible, the issue must be reported within 3 days of delivery.
• The product must be unused, in original condition, and returned with original packaging.

2. Non-Returnable Items

• Products that are used, damaged after delivery, or altered by the customer cannot be returned.
• Minor variations in color, texture, or finish due to handmade nature are not considered defects.

3. Return Process

• Customers must contact support with order details and clear images of the product issue.
• Once approved, instructions for return shipping will be provided.
• Unauthorized returns will not be accepted.

4. Refund Policy

• Refunds are processed only after the returned product is inspected and approved.
• Approved refunds will be credited within 7–10 business days to the original payment method.
• Shipping charges (if any) are non-refundable.

5. Replacement Option

• In case of damage or defect, customers may opt for a replacement instead of a refund, subject to product availability.

6. Cancellation Policy

• Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

7. Important Notes

• Natural variations in handmade diary products are expected and are not eligible for return.
• The final decision on all return/refund requests rests with the support team based on inspection.